Customer Service Agent Recruitment 2023:- Receives incoming inquiries and service requests from patients, employees, providers, vendors and others, via phone, email, web portal, etc. and responds to each with accurate and timely information utilizing the highest customer service and quality standards. Works as part of a team and others to support one or more of the service delivery teams. Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety of our employee and patient information.
Customer Service Agent Job Overview:-
| Company Name | Sutter Health |
| Post | Customer Service Agent |
| Salary/Pay Scale | $17.30 – $18.90/hr DOE |
| Location | West Valley, Utah |
| Job Type | Full Time |
| Apply Mode | Online |
| Category | Customer Service |
| Experience | 1 years experience |
| Official Website | Sutter Health |
About Sutter Health :-
Not-For-Profit Network
As a not-for-profit organization, we reinvest our resources back into the community. Sutter hospitals serve more of the Medi-Cal patient population in Northern California than any other health system.* We proudly fund and partner with community programs to help ensure those in need have access to care and social services.
Job Description:
DISCLAIMER 1
You must be a resident of one of the following states to be eligible for consideration for this position: Utah, Idaho, Arizona, Arkansas, Tennessee, Montana, Missouri, Louisiana, or South Carolina.
DISCLAIMER 2
This is a Work From Home position, therefore internet minimum speeds of 15 mbps download and 5 mbps upload are required.
EDUCATION
Equivalent experience will be accepted in lieu of the required degree or diploma.
HS Diploma or equivalent education/experience
REQUIRED EXPERIENCE AS TYPICALLY ACQUIRED IN:
1 years experience in Human Resources, Payroll, Accounts Payable, Supply Chain, and/or Revenue Cycle.
1 years experience with computer programs such as Microsoft Office, electronic mail, and information systems or database programs.
PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:
1 years of employment history with minimum 6 months at single employer or
1 year experience at a call center or related customer service experience (i.e. Healthcare, clinical, administrative, hospitality, retail, concierge, etc)
Work From Home experience
SKILLS AND KNOWLEDGE
Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing.
Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline.
Requires the ability to work with and maintain confidential information.
Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
Build collaborate relationships with peers and other healthcare providers to achieve departmental and corporate objectives.
Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners.
How To Apply For Customer Service Agent II:-
- You can now access the official website.
- Read the official announcement for further information.
- Select the Apply Online button, then accurately complete the Job Post Application Form by entering all the required information.
- You press the final submission button a at this point and wait.
- On your screen, your application form will display.
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