Passenger Service Executives (Airport Ground Staff) are responsible for assisting passengers at the airport and ensuring smooth airport operations. They help with check-in procedures, boarding, baggage handling coordination, customer service, and passenger support to provide a safe and comfortable travel experience.

Key Responsibilities

• Assist passengers during check-in and boarding processes.
• Verify travel documents, tickets, and identification.
• Provide information regarding flight schedules, delays, and gate changes.
• Handle customer inquiries and resolve passenger issues professionally.
• Coordinate with airline staff and airport authorities.
• Assist elderly passengers, families, and passengers requiring special assistance.
• Ensure compliance with airport security and safety regulations.
• Manage baggage-related queries and lost luggage reports.
• Maintain accurate records and reports as required.

Eligibility Criteria

• Minimum Qualification: 10+2 (Higher Secondary) or Graduate.
• Good communication and customer service skills.
• Basic computer knowledge.
• Ability to work in shifts, including weekends and holidays.
• Physically fit and able to work in a fast-paced environment.

Preferred Skills

• Strong interpersonal and communication skills.
• Problem-solving ability.
• Teamwork and coordination skills.
• Professional appearance and positive attitude.

Salary & Benefits

• Salary: ₹35,000 – ₹50,000 per month (depending on experience and location).
• Performance incentives.
• Training and career growth opportunities.
• Medical and insurance benefits (as per company policy).
• Paid leave and other employee benefits.

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