Refer below responsibility and qualifications to submit application at Big Basket Career Job.

• Job Title: Voice/Chat Process
• Location: (Work From Home)
• Company: Big Basket
• Qualifications: 12th Pass or Equivalent
• Job Type: Full-time/Part-time
• Salary: ₹16,000.00 – ₹22,000.00 per month
• Schedule: Fixed shift
• Supplemental Pay: Overtime pay
• Experience: Freshers can apply

Big Basket careers

Introduction:

Big Basket Recruitment 2025, India's leading online grocery delivery platform, is excited to announce the commencement of recruitment for the Voice/Chat Process in the Night Shift for freshers in 2025. This presents an incredible opportunity for individuals looking to kickstart their careers in a dynamic and rapidly growing sector. As a part of the Big Basket team, you'll be at the forefront of revolutionizing the grocery shopping experience and providing exceptional customer service through voice and chat interactions.

Job Description:

As a member of the Voice/Chat Process team at Big Basket, you will be responsible for delivering an outstanding customer experience through effective communication via both voice and chat channels. Your key responsibilities will include:

Big Basket New Vacancy

1. Customer Interaction:
   • Engaging with customers via phone and chat to assist with queries, orders, and concerns.
   • Providing prompt and accurate information about products, promotions, and delivery services.
2. Issue Resolution:
   • Addressing and resolving customer issues and concerns effectively.
   • Escalating complex problems to the appropriate teams for swift resolution.
3. Order Management:
   • Assisting customers in placing, modifying, and tracking their orders.
   • Collaborating with the operations team to ensure smooth order fulfillment.
4. Product Knowledge:
   • Developing a comprehensive understanding of Big Basket's product range.
   • Guiding customers on product selection based on their preferences and needs.
5. Feedback Collection:
   • Gathering feedback from customers to improve service quality.
   • Providing insights to the management for continuous enhancement of customer satisfaction.
6. Team Collaboration:
   • Collaborating with other team members and departments to streamline processes.
   • Participating in training sessions and team meetings.
7. Night Shift Operations:
   • Adhering to the night shift schedule and ensuring high-quality service during non-traditional working hours.
   • Managing workload efficiently in a fast-paced environment.

All Jobs For You

Qualifications and Requirements:

To be considered for this exciting role, candidates should possess the following qualifications:

• Education: Minimum educational qualification of 10+2 or equivalent.
• Communication Skills: Excellent verbal and written communication skills in English and any regional language.
• Customer-Centric Attitude: A passion for delivering exceptional customer service.
• Problem-Solving Skills: Strong analytical and problem-solving abilities.
• Tech-Savvy: Comfortable using computer systems and adapting to new technologies.
• Night Shift Availability: Willingness to work in the night shift as per the schedule.

Benefits:

Working as a part of the Voice/Chat Process team at Big Basket comes with a range of benefits, including:

• Competitive Salary: A competitive salary package with additional night shift allowances.
• Career Growth Opportunities: Opportunities for career advancement within the fast-growing e-commerce industry.
• Training and Development: Comprehensive training programs to enhance your skills.
• Employee Discounts: Discounts on Big Basket products for employees.
• Dynamic Work Environment: A vibrant and inclusive workplace culture.

How to Apply:

To embark on your journey with Big Basket, follow these steps to apply:

1. Visit the official Big Basket careers website or check for recruitment announcements on job portals.
2. Navigate to the Careers section and search for the Voice/Chat Process (Night Shift) for Freshers position.
3. Carefully read the job description and requirements to ensure eligibility.
4. Complete the online application form, providing accurate and up-to-date information.
5. Attach your resume and any relevant documents.
6. Submit your application and await further communication from the Big Basket recruitment team.

Conclusion:

Don't miss out on this fantastic opportunity to join Big Basket's Voice/Chat Process team and contribute to the success of India's leading online grocery platform. Apply now to become a part of a vibrant and innovative organization that values your skills and provides a platform for professional growth. Your journey towards a rewarding career in e-commerce starts here!