Refer below responsibility and qualifications to submit application at Amazon

• Job Title: Customer Care Executive
• Company: Amazon
• Location: (Work From Home)
• Qualifications: 12th Pass/graduate
• Job Type: Full-time/Part-time
• Salary: ₹15.,000.00 – ₹25,000.00 per month
• Schedule: Fixed shift
• Supplemental Pay: Overtime pay
• Experience: Freshers can apply

Amazon Careers

Amazon Customer Care Executive, the world's largest online retailer, is looking for dynamic and customer-focused individuals to join our team as Part-Time Customer Care Executives. As a global leader in e-commerce and technology, Amazon is committed to providing exceptional customer service to its millions of customers worldwide. If you are a 12th pass candidate with strong communication skills and a passion for delivering outstanding customer experiences, this is an excellent opportunity to be part of the Amazon family.

Job Description:

As a Part-Time Customer Care Executive at Amazon, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing support through various channels. This part-time position is ideal for individuals looking to balance work with other commitments while gaining valuable experience in a dynamic and innovative work environment.

Amazon 12th Pass

Responsibilities:

1. Customer Support:
   • Handle inbound customer calls, emails, and chat queries professionally.
   • Provide assistance with order tracking, product information, and issue resolution.
   • Ensure a positive and efficient resolution to customer inquiries.
2. Issue Resolution:
   • Troubleshoot and resolve customer concerns with empathy and patience.
   • Escalate complex issues to higher levels of support when necessary.
   • Keep accurate records of customer interactions and solutions provided.
3. Product Knowledge:
   • Stay informed about Amazon's product catalog, promotions, and policies.
   • Guide customers on navigating the Amazon website and using online features.
   • Provide information about shipping, returns, and other relevant topics.
4. Communication Skills:
   • Communicate effectively with customers in a clear and concise manner.
   • Exhibit active listening skills to understand customer needs.
   • Maintain a positive and customer-centric approach in all interactions.
5. Documentation:
   • Document common customer concerns and feedback for continuous improvement.
   • Follow established processes and guidelines for issue resolution.
   • Contribute to ongoing improvements in customer support procedures.

Part Time Jobs

Qualifications:

• Minimum educational qualification: 12th pass or equivalent.
• Excellent verbal and written communication skills in English and [Specify additional languages if applicable].
• Strong interpersonal skills and a customer-centric approach.
• Basic computer skills and familiarity with online platforms.
• Ability to work part-time hours, including evenings and weekends.
• Access to a computer, stable internet connection, and a quiet workspace.

Benefits:

• Competitive hourly wage and performance-based incentives.
• Flexible part-time schedule to accommodate other commitments.
• Training and development opportunities in customer support and e-commerce.
• Career advancement possibilities within Amazon.
• Positive and inclusive work culture.

Amazon is an equal opportunity employer, and we value diversity in our workforce. We encourage individuals from all backgrounds to apply.

Note: The above job description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.